NutraForge Technologies Inc. (“NutraForge,” “we,” “us,” or “our”) is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy applies to users of our website, mobile applications, and related services (collectively, the “Services”), in North America and any other regions where we operate. By using our Services, you consent to the practices described here.
Information We Collect
We collect various types of personal information, including:
Identifiers Name, email address, postal address, phone number, IP address, and account credentials.
Health and Nutrition Data Dietary preferences, meal logs, fitness goals, and other health-related information you provide.
Commercial Information Purchase history, subscription details, and transaction records.
Usage and Technical Data Device type, browser information, app interactions, and cookies or analytics data (see our separate Cookie Policy).
Legal Basis for Processing
Consent for health data and marketing communications.
Contractual necessity to deliver the Services you request.
Legal obligations (e.g., for tax or compliance requirements).
How We Use Your Information
We use personal information to:
Provide, maintain, and improve the Services (e.g., personalized meal plans).
Process payments and manage subscriptions.
Send service updates, security alerts, and promotional offers (with an opt-out option).
Conduct anonymized analytics to enhance user experience.
Comply with applicable laws (including CCPA, PIPEDA, GDPR, and similar regulations).
Data Sharing and Third Parties
We share information only as necessary, including with:
Payment processors (e.g., Stripe, Apple Pay) to complete transactions.
Cloud providers (e.g., AWS, Google Cloud) for secure data storage.
Analytics tools (e.g., Google Analytics) with anonymized data.
Legal authorities when required by law.
All third-party partners are contractually bound to protect your data and prohibited from using it for unrelated purposes.
Data Security
We use measures such as:
Encryption (AES-256 for data at rest, TLS 1.2+ for data in transit).
No security practice is infallible. If you notice suspicious activity, please report it to us at support@nutraforge.ca.
Your Rights
Depending on your jurisdiction, you may have the right to:
Access/portability: Request a copy of your data in a machine-readable format.
Correction: Update inaccurate or incomplete information.
Deletion: Remove non-essential data (subject to legal retention requirements).
Opt-out: Withdraw consent for marketing or non-critical data processing.
You can submit these requests by emailing support@nutraforge.ca. We typically respond within 30 days.
International Data Transfers
Personal data is primarily stored in North America. For any cross-border transfers, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards to protect your information.
Children’s Privacy
Our Services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors. If you believe we have collected such information, please notify us so we can remove it.
Refund Policy
For App Store Purchases
Subscriptions: You may cancel at any time via your Apple ID settings. Refunds for active subscriptions must be requested directly through Apple Support.
One-Time Purchases: Refund requests must be submitted to Apple within 14 days of purchase, subject to Apple’s refund terms.
Note: All App Store refunds are governed by Apple’s own policies; NutraForge cannot process these refunds directly.
Policy Updates
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or through an in-app alert. Continuing to use our Services after such updates indicates your acceptance of the new terms.
Contact Us
Data Protection Officer Email: support@nutraforge.ca Mailing Address: NutraForge Technologies Inc. 100 Signal Hill Rd, St. John’s, NL, Canada A1A 1B1